Physiotherapy treatment is an incredibly effective hands-on safe treatment. Physiotherapy works to relieve pain and recover from injury.

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Why Physiotherapy?

Physiotherapy is cost-effective and can make an enormous difference to the quality of life after surgery, accidents or even after an illness. Studies have shown that it may reduce the use of painkillers and reduce the risk of ongoing pain. Physiotherapy is perfect for treating everyday mishaps, work, or sports injuries. Physiotherapy provides preventative exercise-based treatments, often combining deep tissue massage, electrotherapy, acupuncture, and manipulation. Physiotherapy works well to reduce pain, relax muscles, and exercise without pain may strengthen the body.

Our Approach

Physiotherapy involves looking at the body in a ‘holistic’ way, as a whole person, rather than focusing on individual anatomical areas. Our physiotherapists look for the primary or root causes of pain within the patient’s muscles and joints. Our approach can help educate, encourage, and reduce any risk of ongoing injuries. Hatfield Practice Physiotherapy has excellent preventative treatments and rehabilitative plans that will help you recover fast. The Physiotherapist will teach you to apply your own effective treatment methods and exercises, we believe you will find it hard to beat the experience and the teamwork we have to offer.

What to expect

Your first consultation can take anything from 30 mins up to an hour, including:

Completing a medical history questionnaire—questions about lifestyle, family history, medication and previous injuries etc. – specially designed to clarify fact and help rule out other existing conditions or problems.

The combined information gathered will help your physiotherapist to reach a clinical diagnosis and formulate a treatment plan. Then they will carefully discuss your treatment options/methods, with your agreement set goals.

The examination combined with the medical history taken, helps identify the areas that are most likely to be causing your pain. Straightforward clinical checks like taking blood pressure, reflexes and neural (nerve) tests are performed. We will also use gentle movement techniques to palpate and assess any spinal joint or restrictions within your muscle, ligament and skeletal system.

Your physiotherapy treatment plan may involve specific deep muscle massage, joint mobilisations, actively resisted muscle stretches, manipulation, posture correction or Acupuncture etc. After treatment, you may receive further advice and a functional exercise plan. We will set goals that are rewarding and attainable.

Who we treat

Physiotherapy is excellent for people of all ages and activity levels.

As we all live longer, our bodies need to be kept as mobile and pain-free as possible. Our physiotherapists provide exercise rehabilitation and effective treatment. Physiotherapy improves the ability to live an active, independent, and healthy lifestyle, bringing confidence and energy. Importantly Physiotherapy can provide detailed specific advice and guidance during your rehabilitation or injury. In part, Physiotherapy works by improving the body’s mechanical function. The improved function helps us feel better, gain emotional confidence and improve ranges of movement.

Physiotherapy can improve performance, and improve efficiency during sport and activities by improving balance, technique, blood supply, and strength. For many, improved physical conditions may help reduce the risk of injury and improve overall confidence.

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And finally....

Physiotherapy works. For many patients, the goal is first to relieve pain.  Then correct faulty posture or habits by strengthening muscles and becoming aware of patterns that lead to problems and pain. One of our goals is to try to prevent a recurrence of the original injury through education. 

Physiotherapy can help.

Physiotherapy can help you feel better.

Physiotherapy can help your posture.

Physiotherapy can help Pre & post-operative rehabilitation.

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What Our Patients Say

"I have had great support from Helen and Ian Norman and feel the standard of treatment is very high. The clinic also has a relaxed and welcoming atmosphere – Thanks! "
- Jasmin, Herts
"The Hatfield Practice is friendly, warm and professional – after 3 months off work, I was out of pain very quickly. I am now back at work and out of pain. Ian has given me confidence in my back. So much so I have recently had a baby boy! "
- Rob, Herts
"I found the treatment given by Sarah was excellent and the follow-up exercises were really helpful in easing my pain. Very friendly clinic!"
- Julie, Herts
"I have never been anywhere, quite like the Welwyn and Hatfield Practice and i would certainly never go anywhere else. They always try 110%."
- Dave, Hertford
"I can’t thank you enough after months out of work with a split disc I am back on the road again. I have to say I had been to a few local clinics before this one and nothing compares to the friendly atmosphere and effective treatment. Kind of glad it’s so local. "
- Brian
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We’re here to help


There is free car parking at the front of the practice. There is also one-hour free parking in bays across from the Hatfield Practice in Ground Lane. If you get lost, please call the reception on 01707 888229

The receptionist will ask you to complete a registration form.

When you arrive for your first appointment, your Hatfield Physiotherapist will take a detailed case history asking how the problem started, your symptoms and any relevant past medical history. They will then carry out a physical examination to discover the origin and extent of your current problem. Your Physiotherapist will give a full explanation of your problem, together with an outline of the appropriate treatment, rehabilitation. If possible, an estimate of the number of treatments you may require.

Treatment will begin at your first visit. Following the first assessment/treatment session, your Physiotherapist will often give you a regime of rehabilitation exercises to continue at home.

You do not need to make any special preparations for your first visit, other than wear clothing that you feel comfortable in and allow easy exposure of the area to be examined and treated. If there are any worries, please ask as we want your experience to be a pleasant one.

Please let us know if you require an urgent appointment, and we will do our utmost to see you as soon as possible. Please tell the reception staff about your situation.

Their doctor refers to many patients, but it is not necessary to see them first. However, if you wish to claim on your Health Insurance, some companies require a doctor’s referral as with any other specialist or consultant.

All our Physiotherapists are Chartered and registered with the Health Professions Council. A Chartered Physiotherapist is a member of the Chartered Society of Physiotherapy (MCSP), the professional regulatory body of the profession. This means that the Physiotherapist has undergone an approved course of training (usually a 3-4 year degree course) and is governed by a professional code of practice. The Physiotherapist is also insured to provide treatment services. Besides, all our Physiotherapists have undergone post-graduate training to specialise in their particular field.

We are committed to continuing professional education. As a Practice, we review each other’s work.

There is no fixed amount for an appointment, although they are generally in 30 to 45 minutes. Conditions vary considerably in the time required, and we are committed to achieving the best for you. Most patients improve considerably after 3-4 visits.

Remember that what is achieved inside the consulting room is only a proportion of the Physiotherapist’s work. It is necessary to write detailed notes, communicate with GPs, review hospital X-rays and scans, write reports, liaise with staff and upgrade our skills.

For a list of the current fee for all services, please click here. They can also be found at the reception desk. Fees are payable at the time of your visit by cash, cheque or credit card.

We are very aware of the few but significant risks from manual therapy and the potential for certain serious conditions to behave like musculoskeletal problems. All our Physiotherapists are trained to screen for these risks before they commence treatment. If there are any doubts, the Physiotherapist will alert you and contact your GP to advise them of the assessment findings.


In short, there are many manual therapy techniques, exercises and orthotic devices (including taping) that the Physiotherapist can use. These will be tailored for your specific set of problems/symptoms. Physiotherapists work with their hands using a highly trained sense of touch with treatment, including passive mobilisation and specific joint techniques, massage and other soft-tissue techniques, electrotherapy devices and your own specific exercises for your condition.


Yes, and any other relevant medical information you may have.

No, but there is good research evidence that exercise can significantly reduce symptoms and pain associated with these common problems. Several techniques aim to improve function and reduce the pain and discomfort of the muscles, ligaments, and joints. Physiotherapy practitioners can also advise on how to help manage these problems at home or in the workplace.

Physiotherapy is not inherently painful, but some discomfort is likely experienced when an injury is treated, even with gentle techniques. Your Physiotherapist will be sensitive to your symptoms and discuss the treatment options with you before starting on an agreed programme. Occasionally, there may be short-lived side effects. For example, manual muscle trigger-point release can be very painful at the time. Still, the pain is often described as ‘good’ and fades quickly during the technique, reducing pain in the original problem after. We will always find alternative options if you find a particular treatment too uncomfortable.

We do not believe the old saying, “No pain is no gain!”

Side effects are generally rare, but you may experience some tiredness or soreness for a few days afterwards; for example, some forms of muscle-strengthening cause an ache in the muscle usually experienced a few hours after exercising and persisting for up to a day. Your Physiotherapist will adjust the treatment programme according to how you respond to treatment.

If you have new problems or concerns between treatments, we would rather telephone us as soon as possible than be anxious or in pain in silence. If the Physiotherapist is busy, we will return your call as soon as possible.

This depends on the problem and its severity. In some cases, particularly when the pain is severe, it is more effective to see you again within a few days. Generally, treatments are spaced roughly one week apart, although your visits may be spaced more widely as the condition begins to improve. Your recovery rate will also depend upon several other factors, including your age, general health, sensitivity to treatment and general activity level.
Some patients feel that they benefit from a Physiotherapy MOT which may require visits on an occasional basis.

Not usually, but this depends entirely upon the problem. Some long-term conditions such as forms of arthritis and muscle wasting may vary month to month, and occasional top-up treatment or tweaking of exercises may be beneficial.

The majority of medical insurance companies cover Physiotherapy. The Hatfield Practice enjoys specialist status with Bupa and PPP. Most now refund part or all of patients fees; some have special conditions or require that you tell them at the onset. It is best to check with your insurers first, sooner rather than later, as individual policies may have exemptions. If you do have complimentary health cover, then you should obtain an authorisation number.

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Our accreditations

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